Carlaw, Peggy

Big book of customer service training games - New York: McGraw-Hill, 2004 - xiv, 209 p.; ill.: 24 cm.

9780070590427 (pbk)


Customer services -- Management -- Handbooks, manuals, etc.
Customer services -- Employees -- Training of
Customer services -- Management
Employees -- Training of

658.812 / CAR

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