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Greenberg, Paul

CRM at the speed of light - 4th ed. - San Francisco: McGraw-Hill, 2010 - xxvi, 662 p.; ill.: 24 cm.

ISBN: 9780070702523 (pbk)

Subjects--Topical Terms:
Customer relations -- Management
Electronic commerce

Dewey Class. No.: 658.812 / GRE

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