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Hefley, Bill

Service science, management and engineering : education for the 21st century - New York: Springer, 2008 - xxvi, 384 p.; ill.: 25 cm. - Serice science: research and innoation in the serice economy .

ISBN: 9780387765778 (hbk)

Subjects--Topical Terms:
Service industries -- Management

Dewey Class. No.: 658 / HEF