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Chang, Elizabeth

Trust and reputation for service-oriented environments : technologies for building business intelligence and consumer confidence - Chichester: Wiley, 2006 - xix, 349 p.; ill.: 26 cm.

ISBN: 9780470015476 (hbk)

Subjects--Topical Terms:
Business enterprises -- Computer networks -- Security measures
Consumer confidence
Consumer protection
Electronic commerce -- Security measures
Trust

Dewey Class. No.: 658.478 / CHA