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Kovacs, Diane K.

Virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments - London: Facet Publishing, 2007 - xvii, 132 p.; : 23 cm.

ISBN: 9781856046268 (pbk)

Subjects--Topical Terms:
Electronic reference services (Libraries)

Dewey Class. No.: 025.52 / KOV