| 000 -LEADER |
|---|
| fixed length control field |
00612nam a2200181Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
161214s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780838910214 |
| Terms of availability |
(pbk) |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
025.5 |
| Item number |
HER |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hernon, Peter |
| 245 #0 - TITLE STATEMENT |
|---|
| Title |
Assessing service quality : satisfying the expectations of library customers |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Chicago: |
| Name of publisher, distributor, etc |
American Library Association, |
| Date of publication, distribution, etc |
2010 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xi, 206 p.; |
| Other physical details |
ill.: |
| Dimensions |
28 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Public services (Libraries) -- Evaluation |
|
|---|
| Topical term or geographic name as entry element |
Public services (Libraries) -- United States -- Evaluation |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Altman, Ellen |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
Books |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) |
|---|
| -- |
RBC-8438/2007-08Addison-Wesley |