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Business of IT : how to improve service and lower costs

By: Ryan, Robert.
Contributor(s): Raducha-Grace, Tim.
Material type: materialTypeLabelBookPublisher: Upper Saddle River: IBM Press, 2010Description: xxiv, 292 p.; ill: 23 cm.ISBN: 9780137000616 .Subject(s): High technology industries - Management | Success in businessDDC classification: 004.068
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