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Virtual reference best practices : tailoring services to your library

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BookPublisher: Chicago: American Library Association, 2009Description: viii, 148 p.; ill.: 28 cm.ISBN: 9780838909751 .Subject(s): Electronic reference services (Libraries)DDC classification: 025.52

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Item type	Current location	Call number	Status	Date due	Barcode
Books		025.52 KER (Browse shelf)	Available		023566

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Previous	025.5 HER Assessing service quality : satisfying the expectations of library customers	025.50285 WOO What every librarian should know about electronic privacy	025.52 BOP Reference and information services : an introduction	025.52 KER Virtual reference best practices : tailoring services to your library	025.52 KOV Virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments	025.52 LAN Virtual reference desk: creating a reference future	025.52 RAD Reference renaissance : current and future trends	Next

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