000			00647nam a2200193Ia 4500
008			161214s9999 xx 000 0 und d
020			_a9780070590427 _c(pbk)
082			_223 _a658.812 _bCAR
100			_aCarlaw, Peggy
245		0	_aBig book of customer service training games
260			_aNew York: _bMcGraw-Hill, _c2004
300			_axiv, 209 p.; _bill.: _c24 cm.
650			_aCustomer services -- Management -- Handbooks, manuals, etc.
650			_aCustomer services -- Employees -- Training of
650			_aCustomer services -- Management
650			_aEmployees -- Training of
700			_aDeming, Vasudha Kathleen
942			_2ddc _cBK
999			_c10641 _d10641