000			00553nam a2200193Ia 4500
008			161214s9999 xx 000 0 und d
020			_a9780071590457 _c(pbk)
082			_223 _a658.4 _bGRE
100			_aGreenberg, Paul
245		0	_aCRM at the speed of light
260			_aNew Delhi: _bTata McGraw-Hill, _c2001
300			_a360 p.; _bill.: _c24 cm.
650			_aImplementing CRM
650			_aMarketing Automation
650			_aPartner Relationship Management
650			_aPersonalization and CRM
650			_aSales Management
942			_2ddc _cBK
999			_c11066 _d11066