000			00570nam a2200193Ia 4500
008			161214s9999 xx 000 0 und d
020			_a9780072132373 _c(pbk)
082			_223 _a658 _bWOO
100			_aWooten, Bob
245		0	_aBuilding and managing a world class IT help desk
260			_aNew Delhi: _bTata McGraw-Hill, _c2001
300			_a583 p.; _bill.: _c24 cm.
650			_aBudgeling
650			_aCryanization Options
650			_aDefine the Help Desk Processes
650			_aStalling Your Help Desk
650			_aTools for Your Help Desk
942			_2ddc _cBK
999			_c11174 _d11174