| 000 | 00514nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 161214s9999 xx 000 0 und d | ||
| 020 |
_a9780073377834 _c(pbk) |
||
| 082 |
_223 _a658 _bFIT |
||
| 100 | _aFitzsimmons, James A. | ||
| 245 | 0 | _aService management : operations, strategy, information technology | |
| 250 | _a6th ed. | ||
| 260 |
_aBoston: _bMcGraw-Hill, _c2008 |
||
| 300 |
_axvii, 537 p.; _bill.: _c29 cm. |
||
| 650 | _aService industries -- Management | ||
| 700 | _aFitzsimmons, Mona J. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c11265 _d11265 |
||