000 00581nam a2200181Ia 4500
008 161214s9999 xx 000 0 und d
020 _a9780387095189
_c(hbk)
082 _223
_a658.4038
_bMIL
100 _aMills, Peter K.
245 0 _aKnowledge services management : organizing around internal markets
260 _aNew York:
_bSpringer,
_c2010
300 _a189 p.;
_bill.:
_c24 cm.
490 _aSerice science : research and innoations in the seroce economy
650 _aKnowledge management
650 _aService industries
700 _aSnyder, Kevin M.
942 _2ddc
_cBK
999 _c14547
_d14547