| 000 | 00508nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 161214s9999 xx 000 0 und d | ||
| 020 |
_a9780387097671 _c(hbk) |
||
| 082 |
_223 _a303.4833 _bBAR |
||
| 100 | _aBarrett, Michael. | ||
| 245 | 0 | _aInformation technology in the service economy : challenges and possibilites for the 21st century | |
| 260 |
_aNew York: _bSpringer, _c2008 |
||
| 300 |
_aviii, 388 p.; _bill.: _c24 cm. |
||
| 650 | _aCustomer services | ||
| 650 | _aInformation technology | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c14561 _d14561 |
||