000			00521nam a2200181Ia 4500
008			161214s9999 xx 000 0 und d
020			_a9780553371314 _c(pbk)
082			_223 _a158.5 _bURY
100			_aUry, William
245		0	_aGetting past no : negotiating with difficult people
260			_aLondon: _bRandom House, _c1993
300			_a161 p.; _b: _c20 cm.
650			_aConflict (Psychology)
650			_aInterpersonal Relations
650			_aNegotiating
650			_aPersuasive Communication
942			_2ddc _cBK
999			_c17273 _d17273