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_a9780838909751 _c(pbk) |
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| 082 |
_223 _a025.52 _bKER |
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| 100 | _aKern, M. Kathleen | ||
| 245 | 0 | _aVirtual reference best practices : tailoring services to your library | |
| 260 |
_aChicago: _bAmerican Library Association, _c2009 |
||
| 300 |
_aviii, 148 p.; _bill.: _c28 cm. |
||
| 650 | _aElectronic reference services (Libraries) | ||
| 942 |
_2ddc _cBK |
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| 999 |
_c19346 _d19346 |
||