| 000 | 00612nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 161214s9999 xx 000 0 und d | ||
| 020 |
_a9780838910214 _c(pbk) |
||
| 082 |
_223 _a025.5 _bHER |
||
| 100 | _aHernon, Peter | ||
| 245 | 0 | _aAssessing service quality : satisfying the expectations of library customers | |
| 250 | _a2nd ed. | ||
| 260 |
_aChicago: _bAmerican Library Association, _c2010 |
||
| 300 |
_axi, 206 p.; _bill.: _c28 cm. |
||
| 650 | _aPublic services (Libraries) -- Evaluation | ||
| 650 | _aPublic services (Libraries) -- United States -- Evaluation | ||
| 700 | _aAltman, Ellen | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c19349 _d19349 |
||