| 000 | 00577nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 161214s9999 xx 000 0 und d | ||
| 020 |
_a9781422133316 _c(hbk) |
||
| 082 |
_223 _a658.812 _bFRE |
||
| 100 | _aFrei, Frances | ||
| 245 | 0 | _aUncommon service : how to win by putting customers at the core of your business | |
| 260 |
_aBoston: _bHarvard Business Review Press, _c2012 |
||
| 300 |
_ax, 247 p.; _bill.: _c24 cm. |
||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 650 | _aService industries -- Management | ||
| 700 | _aMorriss, Anne | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c20439 _d20439 |
||