000			00507nam a2200145Ia 4500
008			161214s9999 xx 000 0 und d
020			_a9781856046268 _c(pbk)
082			_223 _a025.52 _bKOV
100			_aKovacs, Diane K.
245		0	_aVirtual reference handbook : interview and information delivery techniques for the chat and e-mail environments
260			_aLondon: _bFacet Publishing, _c2007
300			_axvii, 132 p.; _b: _c23 cm.
650			_aElectronic reference services (Libraries)
942			_2ddc _cBK
999			_c21858 _d21858