000			00598nam a2200193Ia 4500
008			161214s9999 xx 000 0 und d
020			_a9783528057527 _c(hbk)
082			_223 _a658 _bSCN
100			_aSCN Education B. V.
245		0	_aCustomer Relationship Management
260			_aGermany: _bFriedrich Vieweg and Sohn, _c2001
300			_a406 p.; _bIllus.: _c24 cm.
650			_aCRM in Practice
650			_aCustomer Relationship Management
650			_aIntegrate CRM in your Business
650			_aManagement
650			_aThe Ultimate Guide to the Efficient Use of CRM
942			_2ddc _cBK
999			_c22192 _d22192