000 00417nam a2200145Ia 4500
008 170123s9999 xx 000 0 und d
020 _a812032241X
_c(hbk)
082 _223
_a658.84
_bRUS
100 _aRust, Roland T.
245 0 _aE-Service: New directions in theory and practice
260 _aNew Delhi:
_bPrentice Hall of India,
_c2003
300 _axx, 434 p.;
_bill.:
_c
700 _aKannan, P. K
942 _2ddc
_cBK
999 _c26887
_d26887