000			a
999			_c31094 _d31094
008			220823b xxu||||| |||| 00| 0 eng d
020			_a9780674276604
082			_a302.35 _bHIR
100			_aHirschman, Albert O.
245			_aExit, voice, and loyalty responses to decline in firms, organizations, and states
260			_bHarward University press, _c1972 _aCambridge :
300			_ax, 162 p. ; _c21 cm
365			_b30.00 _cUSD _d82.80
504			_aIncludes bibliographical references and index.
520			_aAn innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one-exit-is for the member to quit the organization or for the customer to switch to the competing product, and the other-voice-is for members or customers to agitate and exert influence for change "from within."--Publisher description.
650			_aspecial difficulty in combining exit and voice
650			_aHow monopoly can be comforted by competition
650			_atheory of loyalty
942			_2ddc _cBK