000			00549nam a2200193Ia 4500
008			161214s9999 xx 000 0 und d
020			_a0538726865 _c(pbk)
082			_223 _a621.386 _bGRE
100			_aGreen, Jack A.
245		0	_aCall centres : technology and techniques
260			_aAustralia: _bThomson Learning, _c2003
300			_a276 p.; _bIndex.: _c25 cm.
650			_aCall Center Technology
650			_aCall Centre Climate
650			_aCustomer Report
650			_aUnderstanding Call Centers
650			_aVoice
942			_2ddc _cBK
999			_c3196 _d3196