000			00560nam a2200181Ia 4500
008			161214s9999 xx 000 0 und d
020			_a0875848192 _c(hbk)
082			_223 _a658.56 _bPIN
100			_aPine, Joseph B.
245		0	_aExperience economy : work is theatre and every business a stage
260			_aBoston: _bHarvard Business School Press, _c1999
300			_axii, 254 p.; _bill.: _c24 cm.
650			_aCustomer services
650			_aDiversification in industry
650			_aProduct management
700			_aGilmore, James H.
942			_2ddc _cBK
999			_c4499 _d4499