000			00638nam a2200193Ia 4500
008			161214s9999 xx 000 0 und d
020			_a1578516994 _c(pbk)
082			_223 _a658.812 _bHAR
100			_aHarvard Business School Press
245		0	_aHarvard business review on customer relationship management
260			_aBoston: _bHarvard Business School Press, _c2002
300			_avii, 192 p.; _bill., index: _c21 cm.
490			_aHarard business reiew paperback series
650			_aBerry, Leonard L.
650			_aPrahalad, C. K.
650			_aSeybold, Patricia B.
650			_aCustomer relations -- Management
942			_2ddc _cBK
999			_c5087 _d5087