000			00586nam a2200193Ia 4500
008			161214s9999 xx 000 0 und d
020			_a8120318099 _c(Pb)
082			_223 _a658.4 _bGOS
100			_aGosney, John W.
245		0	_aCustomer Relationsips Management Essentials
260			_aNew Delhi: _bPrentice Hall of India, _c2001
300			_a23 p.; _b: _c24 cm.
650			_aAnalysis of Successful CRM Sites
650			_aBusiness Process Models
650			_aE-Commerce Essentials
650			_aFoundation of Customer Centric Business
650			_aManagment
942			_2ddc _cBK
999			_c6735 _d6735