| 000 | 00555nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 161214s9999 xx 000 0 und d | ||
| 020 |
_a8178081423 _c(hbk) |
||
| 082 |
_223 _a658.812 _bWEL |
||
| 100 | _aWellington, Patricia | ||
| 245 | 0 | _aKaizen strategies for customer care : how to create a powerful customer-care program - and make it work | |
| 260 |
_aLondon: _bPitman Publishing, _c1995 |
||
| 300 |
_axiii, 239 p.; _bill.: _c24 cm. |
||
| 650 | _aConsumer satisfaction | ||
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c8735 _d8735 |
||