000			00539nam a2200193Ia 4500
008			161214s9999 xx 000 0 und d
020			_a8178082705 _c(pbk)
082			_223 _a658.4013 _bBES
100			_aBesterfield, Dale H.
245		0	_aTotal Quality Management
260			_aDelhi: _bPearson Education Asia, _c2001
300			_a533 p.; _bIndex.: _c24 cm.
650			_aCustomer Satisfaction
650			_aEmployee Involvement
650			_aLeadership
650			_aQuality Management
650			_aQuality Systems
942			_2ddc _cBK
999			_c8784 _d8784