000			00696nam a2200241Ia 4500
008			161214s9999 xx 000 0 und d
020			_a8178082705 _c(Hb)
082			_223 _a658.4013 _bBES
100			_aBesterfield,Dale H.
245		0	_aTotal Quality Management
260			_aDelhi: _bPearson Education Asia, _c1999
300			_a533 p.; _bIndex: _c24 cm.
650			_aCustomer Satisfaction
650			_aEmploy Involvement
650			_aLeadarship
650			_aQuality Management
650			_aSupplier Parlnearship
700			_aBesterfield, Dale H.
700			_aBesterfield, Glen H.
700			_aBesterfield-Michna, Carol
700			_aBesterfield-Sacre, Mary
942			_2ddc _cBK
999			_c8785 _d8785