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Frei, Frances

Uncommon service : how to win by putting customers at the core of your business - Boston: Harvard Business Review Press, 2012 - x, 247 p.; ill.: 24 cm.

ISBN: 9781422133316 (hbk)

Subjects--Topical Terms:
Customer relations
Customer services
Service industries -- Management

Dewey Class. No.: 658.812 / FRE