Uncommon service : how to win by putting customers at the core of your business (Record no. 20439)

000 -LEADER
fixed length control field 00577nam a2200181Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 161214s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781422133316
Terms of availability (hbk)
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number FRE
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Frei, Frances
245 #0 - TITLE STATEMENT
Title Uncommon service : how to win by putting customers at the core of your business
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston:
Name of publisher, distributor, etc Harvard Business Review Press,
Date of publication, distribution, etc 2012
300 ## - PHYSICAL DESCRIPTION
Extent x, 247 p.;
Other physical details ill.:
Dimensions 24 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
Topical term or geographic name as entry element Customer services
Topical term or geographic name as entry element Service industries -- Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Morriss, Anne
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type Books
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- RBC-11705/2008-09/RSAGE Publications
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date last borrowed Koha item type
          DAIICT DAIICT 2013-06-24 Researchco Book Centre 0.00 2 658.812 FRE 028693 2024-01-25 2024-01-12 Books

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