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Wellington, Patricia

Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work - London: Pitman Publishing, 1995 - xiii, 239 p.; ill.: 24 cm.

ISBN: 8178081423 (hbk)

Subjects--Topical Terms:
Consumer satisfaction
Customer relations
Customer services

Dewey Class. No.: 658.812 / WEL