Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work
By: Wellington, Patricia.
Material type:
BookPublisher: London: Pitman Publishing, 1995Description: xiii, 239 p.; ill.: 24 cm.ISBN: 8178081423 .Subject(s): Consumer satisfaction | Customer relations | Customer servicesDDC classification: 658.812
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Books | 658.812 WEL (Browse shelf) | Available | 000080 |
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