Big book of customer service training games
By: Carlaw, Peggy.
Contributor(s): Deming, Vasudha Kathleen.
Material type:
BookPublisher: New York: McGraw-Hill, 2004Description: xiv, 209 p.; ill.: 24 cm.ISBN: 9780070590427 .Subject(s): Customer services -- Management -- Handbooks, manuals, etc | Customer services -- Employees -- Training of | Customer services -- Management | Employees -- Training ofDDC classification: 658.812
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Books | 658.812 CAR (Browse shelf) | Available | 024601 |
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| 658.802 KIM Blue ocean shift : beyond competing - proven steps to inspire confidence and seize new growth | 658.802 WIE Handbook of marketing decision models | 658.802 WIL Strategic marketing management | 658.812 CAR Big book of customer service training games | 658.812 FRE Uncommon service : how to win by putting customers at the core of your business | 658.812 GRE CRM at the speed of light | 658.812 GRE CRM at the speed of light |
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