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Service science, management and engineering : education for the 21st century

By: Hefley, Bill.
Contributor(s): Murphy, Wendy.
Material type: materialTypeLabelBookSeries: Serice science: research and innoation in the serice economy.Publisher: New York: Springer, 2008Description: xxvi, 384 p.; ill.: 25 cm.ISBN: 9780387765778 .Subject(s): Service industries -- ManagementDDC classification: 658
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