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Details for: Assessing service quality : satisfying the expectations of library customers
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Assessing service quality : satisfying the expectations of library customers
By:
Hernon, Peter
.
Contributor(s):
Altman, Ellen
.
Material type:
Book
Publisher:
Chicago:
American Library Association,
2010
Edition:
2nd ed
.
Description:
xi, 206 p.; ill.: 28 cm
.
ISBN:
9780838910214 .
Subject(s):
Public services (Libraries) -- Evaluation
|
Public services (Libraries) -- United States -- Evaluation
DDC classification:
025.5
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