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Assessing service quality : satisfying the expectations of library customers

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BookPublisher: Chicago: American Library Association, 2010Edition: 2nd ed.Description: xi, 206 p.; ill.: 28 cm.ISBN: 9780838910214 .Subject(s): Public services (Libraries) -- Evaluation | Public services (Libraries) -- United States -- EvaluationDDC classification: 025.5

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Item type	Current location	Call number	Status	Date due	Barcode
Books		025.5 HER (Browse shelf)	Available		024711

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