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1.
Management : a contemporary approach

by Keuning, Doede.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London: Pitman Publishing, 1998Availability: Items available for loan: [Call number: 658.4 KEU] (1).
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2.
Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work

by Wellington, Patricia.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London: Pitman Publishing, 1995Availability: Items available for loan: [Call number: 658.812 WEL] (1).
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