1. Harvard business review on customer relationship management

by Harvard Business School Press.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston: Harvard Business School Press, 2002Availability: Items available for loan: [Call number: 658.812 HAR] (1).
2. E-Commerce

by Percival-Straunik, Lindsay.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London: Profile Books, 2002Availability: Items available for loan: [Call number: 650 PER] (1).
3. B2B Integration: Concepts and architecture

by Bussler, Christopher.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Berlin: Springer-Verlag, 2003Availability: Items available for loan: [Call number: 004.62 BUS] (1).
4. Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work

by Wellington, Patricia.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London: Pitman Publishing, 1995Availability: Items available for loan: [Call number: 658.812 WEL] (1).
5. New age of innovation : driving cocreated value through global networks

by Prahalad, C. K | Krishnan, M. S.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi: Tata McGraw-Hill, 2008Availability: Items available for loan: [Call number: 658.4012 PRA] (1).
6. CRM at the speed of light

by Greenberg, Paul.

Edition: 4th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco: McGraw-Hill, 2010Availability: Items available for loan: [Call number: 658.812 GRE] (2).
7. Master Data Management and Customer Data Integration for a Global Enterprise.

by Berson, Alex | Dubov, Lawrence.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi: McGraw-Hill, 2007Availability: Items available for loan: [Call number: 658.8120285574 BER] (1).
8. Microsoft Dynamics CRM4 for dummies

by Scott, Joel.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Hoboken: Wiley Publishing, 2008Availability: Items available for loan: [Call number: 658.812 SCO] (1).
9. Future of competition : co-creating unique value with customers

by Prahalad, C. K | Ramaswamy, Venkat.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston: Harvard Business School Press, 2004Availability: Items available for loan: [Call number: 658.4 PRA] (1).
10. Uncommon service : how to win by putting customers at the core of your business

by Frei, Frances | Morriss, Anne.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston: Harvard Business Review Press, 2012Availability: Items available for loan: [Call number: 658.812 FRE] (1).
11. Recommender system for improving customer loyalty

by Tarnowska, Katarzyna | Ras, Zbigniew W | Daniel, Lynn.

Publisher: Cham Springer 2020Availability: Items available for loan: [Call number: 001.64 TAR] (1).

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