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1.
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Harvard business review on customer relationship management
by Harvard Business School Press. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston: Harvard Business School Press, 2002Availability: Items available for loan: [Call number: 658.812 HAR] (1).
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2.
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E-Commerce
by Percival-Straunik, Lindsay. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London: Profile Books, 2002Availability: Items available for loan: [Call number: 650 PER] (1).
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3.
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B2B Integration: Concepts and architecture
by Bussler, Christopher. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Berlin: Springer-Verlag, 2003Availability: Items available for loan: [Call number: 004.62 BUS] (1).
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4.
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Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work
by Wellington, Patricia. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London: Pitman Publishing, 1995Availability: Items available for loan: [Call number: 658.812 WEL] (1).
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5.
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New age of innovation : driving cocreated value through global networks
by Prahalad, C. K | Krishnan, M. S. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi: Tata McGraw-Hill, 2008Availability: Items available for loan: [Call number: 658.4012 PRA] (1).
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6.
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CRM at the speed of light
by Greenberg, Paul. Edition: 4th ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco: McGraw-Hill, 2010Availability: Items available for loan: [Call number: 658.812 GRE] (2).
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7.
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Master Data Management and Customer Data Integration for a Global Enterprise.
by Berson, Alex | Dubov, Lawrence. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi: McGraw-Hill, 2007Availability: Items available for loan: [Call number: 658.8120285574 BER] (1).
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8.
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Microsoft Dynamics CRM4 for dummies
by Scott, Joel. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Hoboken: Wiley Publishing, 2008Availability: Items available for loan: [Call number: 658.812 SCO] (1).
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9.
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Future of competition : co-creating unique value with customers
by Prahalad, C. K | Ramaswamy, Venkat. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston: Harvard Business School Press, 2004Availability: Items available for loan: [Call number: 658.4 PRA] (1).
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10.
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Uncommon service : how to win by putting customers at the core of your business
by Frei, Frances | Morriss, Anne. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston: Harvard Business Review Press, 2012Availability: Items available for loan: [Call number: 658.812 FRE] (1).
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11.
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Recommender system for improving customer loyalty
by Tarnowska, Katarzyna | Ras, Zbigniew W | Daniel, Lynn. Publisher: Cham Springer 2020Availability: Items available for loan: [Call number: 001.64 TAR] (1).
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