|
|
1.
|
Fish
by Lundin, Stephen C | Christensen, John | Paul, Harry. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: London: Hodder & Stoughton, 2000Availability: Items available for loan: [Call number: 153.8 LUN] (1).
|
|
|
2.
|
Experience economy : work is theatre and every business a stage
by Pine, Joseph B | Gilmore, James H. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston: Harvard Business School Press, 1999Availability: Items available for loan: [Call number: 658.56 PIN] (1).
|
|
|
3.
|
Innovators solution : creating and sustaining successful growth
by Christensen, Clayton M. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston: Harvard Business School Press, 2003Availability: Items available for loan: [Call number: 658.4063 CHR] (1).
|
|
|
4.
|
Data mining : modeling data for marketing, risk and customer relationship management
by Rud, Olivia Parr. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York: Wiley-Dreamtech India, 2003Availability: Items available for loan: [Call number: 006.3 RUD] (1).
|
|
|
5.
|
Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work
by Wellington, Patricia. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London: Pitman Publishing, 1995Availability: Items available for loan: [Call number: 658.812 WEL] (1).
|
|
|
6.
|
Innovator's dilemma : The revolutionary book that will change the way you do business
by Christensen, Clayton M. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York: HarperCollins, 2003Availability: Items available for loan: [Call number: 658 CHR] (1).
|
|
|
7.
|
Big book of customer service training games
by Carlaw, Peggy | Deming, Vasudha Kathleen. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York: McGraw-Hill, 2004Availability: Items available for loan: [Call number: 658.812 CAR] (1).
|
|
|
8.
|
IMC : the next generation
by Schultz, Don | Schultz, Heidi. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi: Tata McGraw-Hill, 2004Availability: Items available for loan: [Call number: 658.8 SCH] (1).
|
|
|
9.
|
Bangalore tiger : how Indian tech upstart Wipro is rewriting the rules of global competition
by Hamm, Steve. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi: Tata McGraw-Hill, 2007Availability: Items available for loan: [Call number: 338.7610040954 HAM] (1).
|
|
|
10.
|
Information technology in the service economy : challenges and possibilites for the 21st century
by Barrett, Michael. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York: Springer, 2008Availability: Items available for loan: [Call number: 303.4833 BAR] (1).
|
|
|
11.
|
Future of competition : co-creating unique value with customers
by Prahalad, C. K | Ramaswamy, Venkat. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston: Harvard Business School Press, 2004Availability: Items available for loan: [Call number: 658.4 PRA] (1).
|
|
|
12.
|
Service-dominant logic of marketing : dialog, debate, and directions
by Lusch, Robert F | Vargo, Stephen L. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Armonk: M.E. Sharpe, 2006Availability: Items available for loan: [Call number: 658.812 LUS] (1).
|
|
|
13.
|
Uncommon service : how to win by putting customers at the core of your business
by Frei, Frances | Morriss, Anne. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston: Harvard Business Review Press, 2012Availability: Items available for loan: [Call number: 658.812 FRE] (1).
|
|
|
14.
|
Supply chain management : strategy, planning, and operation
by Chopra, Sunil | Kalra, Dharram Vir | Meindl, Peter. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi: Pearson Education Asia, 2006Availability: Items available for loan: [Call number: 658.7 CHO] (1).
|
