1. Service management : operations, strategy, information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 6th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston: McGraw-Hill, 2008Availability: Items available for loan: [Call number: 658 FIT] (2).
2. Service science, management and engineering : education for the 21st century

by Hefley, Bill | Murphy, Wendy.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York: Springer, 2008Availability: Items available for loan: [Call number: 658 HEF] (1).
3. Uncommon service : how to win by putting customers at the core of your business

by Frei, Frances | Morriss, Anne.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston: Harvard Business Review Press, 2012Availability: Items available for loan: [Call number: 658.812 FRE] (1).

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