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Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work

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BookPublisher: London: Pitman Publishing, 1995Description: xiii, 239 p.; ill.: 24 cm.ISBN: 8178081423 .Subject(s): Consumer satisfaction | Customer relations | Customer servicesDDC classification: 658.812

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Item type	Current location	Call number	Status	Date due	Barcode
Books		658.812 WEL (Browse shelf)	Available		000080

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